Support & contact

1. E-mail us

There is no in-app chat and no phone line; e-mail is the one channel, and a real person reads it. You can also reach this page from inside the app under Settings → About → Contact.

2. What to include

The more of this you can give us, the faster we can help:

• Your device model and Android version (Settings → About phone).
• The app version (Settings → About inside Centwise).
• What you did, what you expected and what happened instead. For calculation questions, the exact prices, quantities and units you typed and the result you saw — a screenshot is ideal.
• Your device language and region if the question is about currency labels or decimal separators.

Please do not send passwords, payment details or other sensitive information; we will never ask for them. We also do not need (and cannot use) access to your Google account.

3. Response time

We aim to reply within 5 business days. Privacy-related requests are answered within 30 days at the latest, as the GDPR requires, and normally much faster. If you have not heard back after a week, check your spam folder and then write again — e-mail does occasionally get lost.

4. Quick answers

The verdict looks wrong.

Nine times out of ten it is a unit mix-up: 1 kg typed as 1 g, or "pack" counted as one piece. Check the unit chip on each option card and the base unit in the segmented control. Prices are compared per base unit, not per package.

The currency symbol is not mine.

The default comes from your device's language and region. Tap the currency chip in the header (or Settings → Currency) and choose any ISO code. Remember it is a label only — the app does not convert amounts.

My lists disappeared after reinstalling.

The app stores data only on your device. Uninstalling deletes it, unless Android restored it from your own backup. We hold no copy and cannot recover it. See Delete your data for how backup interacts with the app.

Does the app need any permissions?

No. It declares none, not even Internet. If your device shows a permission prompt, it did not come from Centwise.

5. Privacy requests

Because the app sends us nothing, the only personal data we may hold is your e-mail correspondence. To have it deleted, or to ask anything about this, write to centwise@edgeembark.site. The Privacy Policy lists your rights in full.

See also: Privacy Policy · Terms of Use · Cookie Notice · Delete your data